Terms of Service

Last updated: 13 September 2026

These Terms of Service ("Terms") govern your access to and use of the LoyaltyPoint loyalty platform and website at loyalty2u.com (together, the "Service"), provided by Ideal Link Solutions (Company No. 200703103919 / 001690762-V), trading as LoyaltyPoint ("LoyaltyPoint", "we", "us", "our"). By registering for or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility & account

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for the accuracy of the information you provide and for keeping your login credentials confidential.
• You are responsible for all activity that occurs under your account, including that of your staff.

2. Free trial

We may offer a free trial (currently 14 days). No payment is required to start a trial. At the end of the trial, you may choose a paid plan to continue using paid features. We may change or withdraw trial offers at any time.

3. Plans, billing & renewals

• Paid plans are billed in advance according to the plan you select. Fees and plan limits are shown at sign-up and in your account.
• Unless stated otherwise, subscriptions renew for successive periods until cancelled.
• You may cancel at any time; cancellation takes effect at the end of the current paid period.
• Except where required by law, fees already paid are non-refundable.
• We may change our fees or plans with reasonable prior notice; changes apply from your next billing period.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in breach of any applicable law, including the PDPA and anti-spam rules.
• Send messages to individuals without a lawful basis or valid consent.
• Attempt to gain unauthorised access to, disrupt, or reverse-engineer the Service.
• Upload malicious code or infringe the intellectual-property or privacy rights of others.
• Resell or provide the Service to third parties except as expressly permitted.

5. Your responsibilities for customer data

If you use the Service to collect and process personal data of your own customers, you are the data controller of that data and LoyaltyPoint acts as your data processor. You are responsible for:

• Obtaining valid consent from your customers and providing them with a privacy notice.
• Ensuring your collection and use of customer data, and any messages you send, comply with the PDPA and other applicable laws.
• Handling your customers' requests to access, correct or delete their data.

6. Messaging (WhatsApp & others)

The Service may help you send messages to your customers (for example, via WhatsApp). You are solely responsible for the content of those messages and for ensuring you have the right to contact each recipient. You must honour opt-out requests promptly. Third-party messaging platforms are governed by their own terms, which you must also comply with.

7. Intellectual property

The Service, including its software, design and content, is owned by LoyaltyPoint and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the data you and your customers submit ("Your Data"), and you grant us the right to process Your Data as needed to provide the Service.

8. Service availability

We work to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may perform maintenance, updates or changes, and may modify or discontinue features from time to time.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, LoyaltyPoint shall not be liable for any indirect, incidental, special or consequential loss, or loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to the Service shall not exceed the amount you paid to us for the Service in the three (3) months preceding the event giving rise to the claim.

11. Suspension & termination

We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service in a way that may cause harm or legal risk. You may stop using the Service at any time. On termination, your right to use the Service ends; we may delete your data after a reasonable period in line with our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of Malaysia, and you submit to the exclusive jurisdiction of the courts of Malaysia in relation to any dispute arising out of or in connection with the Service.

14. Contact us